PRIV ProtocolPRIV Docs
Mobile App

Installation

Download and set up the PRIV mobile app on iOS or Android to start earning PRIV tokens.

Installation

Get the PRIV mobile app on your iOS or Android device.


Download Options

App Store (iOS)

The PRIV app will be available on the App Store soon. Join our beta program for early access.

Requirements:

  • iOS 15.0 or later
  • iPhone 8 or newer
  • 50 MB free storage

Google Play (Android)

The PRIV app will be available on Google Play soon. Join our beta program for early access.

Requirements:

  • Android 10 or later
  • 50 MB free storage
  • ARM64 processor

Beta Access

TestFlight (iOS)

  1. Install TestFlight from the App Store
  2. Request beta access at priv.io/beta
  3. Open the TestFlight invitation email on your device
  4. Tap "Accept" to join the beta
  5. Install PRIV from TestFlight

Internal Testing (Android)

  1. Request beta access at priv.io/beta
  2. Join the Google Group for testers (link in email)
  3. Access the internal testing track on Google Play
  4. Install PRIV from the Play Store

Initial Setup

1. Create Account

After installing, launch the app and create your account:

1. Tap "Get Started"
2. Enter your email address
3. Create a secure password
   - At least 8 characters
   - Include uppercase and lowercase
   - Include numbers and symbols
4. Verify your email
5. Complete profile setup

Use a strong, unique password. Your account secures your earnings.

2. Enable VPN Permissions

The app requires VPN permissions to function:

iOS:

  1. Tap "Connect" on the VPN screen
  2. iOS will prompt "PRIV Would Like to Add VPN Configurations"
  3. Tap "Allow"
  4. Authenticate with Face ID / Touch ID / Passcode

Android:

  1. Tap "Connect" on the VPN screen
  2. Android will show "Connection request"
  3. Tap "OK" to allow the VPN connection
  4. Grant notification permission for connection status

3. Connect Wallet (Optional)

Connect a Web3 wallet to claim your earnings:

1. Go to Settings > Wallet
2. Tap "Connect Wallet"
3. Choose your wallet provider:
   - MetaMask
   - Coinbase Wallet
   - WalletConnect
4. Approve the connection in your wallet app
5. Wallet address is now linked

You can earn without connecting a wallet, but you will need one to claim your PRIV tokens.


Permissions Explained

The app requests these permissions:

PermissionPurposeRequired
VPNCreate VPN tunnel for secure connectionYes
NotificationsConnection status and earning alertsRecommended
Background App RefreshMaintain VPN when app is backgroundedRecommended
Network AccessVPN and API communicationYes

VPN Permission Details

The VPN permission allows the app to:

  • Create a secure tunnel for your internet traffic
  • Route traffic through PRIV servers
  • Track data transfer for earnings calculation

The VPN does NOT:

  • Access your personal files
  • Read your messages or emails
  • Track your location

Onboarding Flow

After installation, you will be guided through:

Step 1: Welcome

Introduction to PRIV and how you can earn by contributing data.

Step 2: Privacy Explanation

Clear explanation of:

  • What data is collected
  • How it is anonymized
  • Your control over sharing

Choose your data sharing preferences:

  • VPN usage data (required for VPN earnings)
  • App usage analytics (optional)
  • Network statistics (optional)

Step 4: First Connection

Try your first VPN connection with guided instructions.


Troubleshooting

App Not Installing

iOS:

  • Ensure you have enough storage (50 MB minimum)
  • Check iOS version is 15.0 or later
  • Try restarting your device

Android:

  • Enable "Install from unknown sources" for beta APKs
  • Check Android version is 10 or later
  • Clear Play Store cache and retry

VPN Permission Denied

iOS:

  1. Go to Settings > General > VPN & Device Management
  2. Remove any existing PRIV VPN profiles
  3. Open the app and try connecting again

Android:

  1. Go to Settings > Apps > PRIV
  2. Tap Permissions
  3. Ensure VPN permission is not denied
  4. Restart the app

Sign In Issues

1. Verify your email address is correct
2. Check for typos in password
3. Try "Forgot Password" to reset
4. Check your email spam folder for verification
5. Contact support if issues persist

Wallet Not Connecting

  • Ensure your wallet app is installed and updated
  • Check you are on a supported network (Base)
  • Try disconnecting and reconnecting
  • Restart both apps if needed

Updating the App

Automatic Updates

Enable automatic updates for the latest features and security fixes:

iOS: Settings > App Store > App Updates (On)

Android: Play Store > Settings > Network preferences > Auto-update apps

Manual Updates

Check for updates:

iOS: App Store > Profile > Available Updates

Android: Play Store > My apps & games > Updates

Major updates may require you to re-authenticate or re-enable VPN permissions.


Uninstalling

To remove the app:

iOS:

  1. Long-press the PRIV app icon
  2. Tap "Remove App"
  3. Confirm deletion

Android:

  1. Long-press the PRIV app icon
  2. Drag to "Uninstall" or tap the X
  3. Confirm deletion

Data After Uninstall

  • Local data is deleted when you uninstall
  • Your account and earnings remain on our servers
  • Reinstall and sign in to access your balance
  • Connected wallet is not affected

Next Steps